Service with a smile is a part of Nordstrom's corporate culture. One of the nation's largest upscale apparel and shoe retailers, Nordstrom sells clothes, shoes, and accessories through more than 115 Nordstrom department stores and over 190 off-price outlet stores (Nordstrom Rack) in nearly 40 states and online. It also operates a pair of Jeffrey luxury boutiques, a "Last Chance" clearance store, online private sale site HauteLook, and personalized clothing service Trunk Club. With its easy-return policy and touches such as thank-you notes from employees, Nordstrom has earned a reputation for top-notch customer service. Nordstrom family members, who own about 25% of the retailer's stock, closely supervise the chain.